I have never planned to talk about such an operator specific matter as KPIs. But since I posted NEWS: Telco Monitoring I’m receiving many questions related to this topic and I guess we can discuss at least the basic principles.
Inside AT&T’s Network Operations Center by PCWorldVideos
If you have read the VoLTE standards such as GSMA IR.92 or VoLTE Service Description and Implementation Guidelines, you probably noticed that performance monitoring is more or less ignored. And at the same time all operators are asking about it. What KPIs to watch, how, what are the guidelines?
Btw. I always enjoy being in NOC (Network Operation Centre) or war or crisis rooms. Especially during events like NYE. However mostly it is not allowed to take any photos there, so instead I’ve linked some youtube videos showing the scene. Respect to you bros working day and night to keep the network running!